本課程圍繞上述問題,以先進理論為基礎(chǔ),幫助各級管理人員樹立正確的績效管理理念,并就績效管理的操作流程、常用方法、指標(biāo)的分解和設(shè)定技術(shù)、評估面談與輔導(dǎo)技巧進行研討,幫助參加者建立與運用剛?cè)岵?a href="http://www.www.lc5568.com/search.asp fl=%B9%AB%BF%AA%BF%CE&kw=%BC%A8%D0%A7&Input=+++">績效管理方法,以達成公司業(yè)績。1.績效管理的作用和任務(wù)
* 績效的內(nèi)涵和影響因素分析
* 績效管理是什么
* 績效管理不是什么
* 為什么要進行績效評估
* 經(jīng)理們不情愿的理由及對策
* 績效管理的原則及成功要素
2.績效評估的幾種方法
*
* 關(guān)鍵績效指標(biāo)
*
* 績效管理體系的建立
3.績效指標(biāo)的設(shè)定與分解
* SMART準(zhǔn)則
* 年度計劃的制定
* 指標(biāo)分解和績效指標(biāo)量化技術(shù)
* 不同職能部門的績效目標(biāo)設(shè)定技巧
4.績效面談及輔導(dǎo)
* 績效評估面談
* 經(jīng)理需要做的準(zhǔn)備
* 怎樣處理績效不好的員工
* 怎樣處理意見不統(tǒng)一
* 怎樣處理消極和不熱情的狀況
* 員工輔導(dǎo)計劃的制定
5.績效體系與薪酬激勵的結(jié)合
* 如何有效地將績效與薪酬相結(jié)合
* 國際一流公司的績效驅(qū)動模式
1. The effect and mission of performance management
* Analysis of performance and influencing factors
* What is performance management
* What is not performance management
* Why should we spend time managing performance
* Why line managers don’t like performance appraisal and counter measures
* The principles of performance appraisal and keys to its success
2. Several main performance systems
* MBO
* KPI
* BSC
* Establishment of performance management system
3. How to establish and break down performance objectives
* SMART
* Annual plan
* Skills to break down and quantify objectives
* How to set up different objectives by functions
4. How to appraise performance and coaching
* Performance appraisal interview
* What should be prepared
* How to handle poor performers
* How to handle the disagreement
* How to handle negative and unenthusiastic employee
* Setting up the coaching plan
5. Performance system and payment system
* How to link performance system and payment system
* The examples of successful companies
* 人力資源經(jīng)理、主管、專員