成功的人員管理其它上課時(shí)間：

所有對此課程感興趣的對象

培訓(xùn)受眾:

* 企業(yè)中、高層管理人員

* 職能部門經(jīng)理

* 主管與相關(guān)人員

課程收益:

管理的實(shí)質(zhì)是通過下屬之力將工作完成。管理者的核心任務(wù)是選拔、輔導(dǎo)、激勵(lì)下屬團(tuán)隊(duì)向明確的目標(biāo)努力�，F(xiàn)代企業(yè)管理的實(shí)踐證明，人力資源管理技能是所有優(yōu)秀管理者必備的管理技能之一。

本課程從部門經(jīng)理日常管理的角度進(jìn)行設(shè)計(jì)，幫助部門管理人員了解人力資源的重點(diǎn)工具，系統(tǒng)地掌握選拔、輔導(dǎo)、激勵(lì)員工的方法，快速提升本部門的整體績效。

課程大綱：

1.案例導(dǎo)入：新的挑戰(zhàn)——接管新團(tuán)隊(duì)
* 管理者需要具備哪些勝任素質(zhì)
* 部門經(jīng)理需要具備的人力資源管理技能
* 創(chuàng)建良好的工作環(huán)境
* 團(tuán)隊(duì)績效的SWOT分析

2.目標(biāo)設(shè)定與績效輔導(dǎo)
* 績效的性質(zhì)和影響因素
* 部門經(jīng)理和人力資源部門的配合
* 如何為下屬設(shè)定目標(biāo)
* 如何量化定性目標(biāo)
* 年度計(jì)劃應(yīng)包括的主要內(nèi)容
* 績效評估與面談
* 如何根據(jù)績效為下屬進(jìn)行培訓(xùn)需求分析
* 有效的績效輔導(dǎo)

3.員工的激勵(lì)與培養(yǎng)
* 員工流失原因分析
* 制定留人計(jì)劃
* 對員工進(jìn)行高效激勵(lì)的方法
* 激勵(lì)模型在企業(yè)中的運(yùn)用

4.人員篩選
* 部門經(jīng)理在招聘中扮演的角色
* 面試禮儀
* 結(jié)構(gòu)化面試流程
* 行為描述式面試問題設(shè)計(jì)和操作技巧
* 面談?dòng)涗浾�理和錄用決策分析

1. Case study: new challenges—take-over of a new team
* Competence needed by a successful manager
* HR management skills needed by department managers
* Creating sound working environment
* Analyzing the team members' performance (SWOT)

2. MBO and performance coaching
* Nature and influencing factors of the performance
* Cooperation of department managers and HR
* How to define the business objective for your staff
* How to make objectives measurable
* What should be covered in the annual plan
* Performance evaluation and interview
* How to analyze training needs for the staff according to performance evaluation
* Employee coaching

3. Motivation and improvement of the staff
* Why staff leaves
* Building retention plan
* Methods of highly efficient motivation
* Application of motivation model in the enterprise

4. Recruitment
* The role played by line managers
* Etiquettes on interview
* Structural interview process
* Question design and operation skills
* Interview minutes and analysis of decision-making